tradeit FAQ

We at tradeit provide a password-reset link on the login page. Click "Forgot your password?" and enter your registered email address. We will send you a secure link to reset your password within a few minutes. Click the link, create a new password (at least 12 characters, mixing letters, numbers, and symbols), and log in with your new credentials. If you do not receive the email within subject to verification, check your spam folder or contact our support team via in-app chat or email. We recommend using a unique password that you do not use on other websites, and consider enabling two-factor authentication in your account settings for added security.

When you create a tradeit account, we ask for your full legal name, email address, phone number, date of birth, and residential address. During account verification (Know Your Customer, or KYC), we request a photograph or scan of a valid national ID (KTP, passport, or driving licence) and a live selfie taken on your device. This verification typically completes within one to two hours. We use this information to confirm your identity, ensure you meet our age requirements, and comply with anti-money-laundering regulations in Indonesia and other supported jurisdictions. Your personal data is encrypted and stored securely; we do not share it with third parties without your explicit consent.

We at tradeit offer customer support via two channels: in-app chat (available on the Android app and web platform) and email (address listed in your account settings). Use in-app chat for quick questions about deposits, withdrawals, game rules, or account issues. For account-sensitive inquiries (such as verification requests or large withdrawal reviews), email is preferred. Our support team typically responds within two to four hours during business hours. We support English and Indonesian. For urgent matters (such as a suspected account compromise), use in-app chat immediately. You may also visit our [[faq|FAQ]] page for answers to common questions about deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts.

We at tradeit accept deposits via e-wallet, mobile banking, and local payment e-wallets. On the tradeit deposit page, select your payment method, enter the amount you wish to deposit, and confirm. You will be redirected to the e-wallet app (or mobile web login) where you authenticate with your PIN or biometric. Once you authorize the payment, the funds are transferred to your tradeit account within seconds to two minutes. Your balance updates immediately, and you can begin playing football markets, live-dealer tables, slots, or esports games. online payment, e-wallet, and mobile banking deposits have no additional fees on tradeit; the transaction is instant and does not require a separate confirmation step. If your deposit does not credit within five minutes, contact support and we will investigate.

We at tradeit support deposits via bank virtual accounts (VA) for local payment, online payment, e-wallet, and mobile banking. When you select "Bank Transfer" on the deposit page and choose your bank, tradeit generates a unique virtual account number (VA) for your account. Transfer the deposit amount from your personal bank account to this VA using your bank's mobile app or online banking. The VA is tied to your tradeit account, so the system automatically credits your balance once the transfer is confirmed by the bank (typically within one to two hours, or instantly during business hours). For withdrawals, we transfer your funds back to the bank account that originated your deposits. Bank transfers have lower fees than e-wallets and are ideal for larger deposits, especially in cities like Jakarta, Surabaya, Bandung, and Medan where local payment and online payment are widely used.

We at tradeit provide several account-control tools in your Account Settings. You may update your email address, phone number, and payment methods at any time. You may view your full deposit and withdrawal history, including transaction dates, amounts, and status. You may add or remove payment methods (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank virtual accounts) so that you can control which methods are available for deposits and withdrawals. You may enable two-factor authentication (2FA) to require a one-time code when logging in from a new device. You may also reset your password, update your language preference, and view your current account balance and any active free bets or free spins. If you lose access to your account, contact support immediately so we can verify your identity and restore your access.

To withdraw funds from tradeit, go to your Account Settings and select "Request Withdrawal." Choose the payment method (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank virtual account) that you wish to receive the funds into, enter the withdrawal amount, and confirm. We at tradeit process withdrawals within one business day. Withdrawals to e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) typically arrive within subject to verification to two hours; bank transfers (local payment, online payment, e-wallet, mobile banking) arrive within one to two business hours during banking hours. You may only withdraw to payment methods that you have previously used to deposit; this protects your account from unauthorized transfers. If you cannot see a withdrawal option, verify that your account is fully registered and that you have completed identity verification.

We at tradeit offer two categories of games with different mechanics. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are real-time games hosted in a studio with a live dealer visible on your screen via multiple cameras. You place your bet, the dealer spins the wheel or deals cards, and the outcome is determined by the physical action. Live-dealer games require an active internet connection and real-time interaction. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are software-based games where you spin a reel and the outcome is determined by a random algorithm. Slots do not require a dealer; you control the pace of play and can spin as quickly or slowly as you wish. Both game types are available on tradeit; choose based on your preference for real-time interaction or independent pacing.

We at tradeit occasionally offer free bets and free spins as part of promotional campaigns. Free bets are wagers credited to your account that you may use on football markets or live-dealer tables without using your own balance. Free spins are complimentary spins on selected slot games (such as Aviator or Sweet Bonanza) that do not deduct from your balance. When you receive free bets or free spins, they appear in your account dashboard under "Active Promotions" with an expiration date and usage terms. Free bets and free spins typically expire within 7 to 30 days; check the expiration date in your account to ensure you use them before they expire. Free bets and free spins are subject to terms and conditions (such as minimum odds or wagering requirements); read the promotion details in your account before using them. Not all users receive free bets or free spins; they are distributed based on account activity and promotional campaigns.

We at tradeit offer betting on a wide variety of football competitions including Liga 1 (Indonesian league), Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, and Bundesliga. For esports, we offer markets on Mobile Legends, Free Fire, and PUBG Mobile tournaments. The games and tournaments available may change based on the season and upcoming matches. Football betting includes match outcomes (win / draw / loss), goal totals, first-goal scorer, and other prop bets. Esports betting covers tournament outcomes, map winners, and team performances. Visit the "Sports" or "Esports" section of tradeit to see which matches and tournaments are currently available for betting. You may filter by league, date, or event to find the market you are interested in. Odds are updated live as match start times approach.

We at tradeit protect your account through industry-standard encryption (HTTPS for all connections), strong password requirements (minimum 12 characters), optional two-factor authentication (2FA), and regular security audits. Your personal data (name, ID, contact information) is encrypted and stored on secure servers; we do not share it with third parties without your explicit consent. Payment data (such as local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank account information) is tokenized and processed by PCI-compliant payment processors; tradeit does not store your payment card details on our servers. We monitor your account for suspicious activity and will notify you immediately if we detect unauthorized login attempts or unusual transactions. If you suspect your account has been compromised, change your password immediately and contact support via in-app chat. Your account is your responsibility; never share your password or one-time authentication codes with anyone, even support staff.

We at tradeit operate in supported jurisdictions where applicable law permits online gaming and sports betting. Our services are available only in jurisdictions where we are legally authorized to operate. Users are responsible for verifying that their use of tradeit complies with the laws of their jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether tradeit is available in your location, contact our support team or review our [[legal|Legal Notice]] page for jurisdiction-specific information. We may suspend or close accounts if we discover a user is located in or accessing tradeit from a prohibited jurisdiction. By using tradeit, you acknowledge that you are in a supported jurisdiction and that your use complies with local law.